| Products : eMobileService : MobileService |
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| MobileService |
| Service professionals using any handheld PC or Palm with Windows Mobile (Pocket PC) operating system have an ideal solution for the service oriented business that has a constantly moving service force. With e-MobileService you can service your customer base at will or assign (dispatch) jobs to service technicians from the web-based “BackOffice” administration system. Your business will not miss-out when opportunity calls. Designed for its ease of use with wireless capabilities and integrates wireless peripherals like integrated portable printers/card readers. |
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| What can MobileService do for my business? |
- Receive Scheduled Jobs Wirelessly with client name, contact name, client address, client phone number, and reported problem
- Create new Jobs in the field, if necessary
- Add service and parts used at client site to the service order in the field
- Visits recorded with predefined service activities items
- Capture physical-to-digital customer signature on service order electronically & transmit wirelessly
- Indicate call status of “Closed” or “In progress” to the service order in the field for providing Dispatch with current status
- Seamless Integration of Field service data updates from Pocket PC into your current Service Database (Siebel) and then Oracle (when installed and operational).
- Manage billable miscellaneous charges for service calls and integrate costs into Oracle
- Schedule and managie Preventative Maintenance and Rate Table Updates.
- Track FST inventory
- Date and time stamps for every transaction
- Transaction receipt printing with captured signatures
- Secure web-based administrative system (e-Nabler’s MobileService to BackOffice) with password authentication and privileges settings at user level
- Minimal Investment upfront
- Low cost to operate with ASP model
- Continuous software updates included
- 8 x5 customer support |
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| Industries Served |
- Field Service
- Plumbing
- Heating
- Air-Conditioning
- Copier and computer repair and many more |
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| Features |
- Sales Orders
- Payments
- Direct Sales
- Manage Inventory
- Manage Credits
- Survey Forms
- Manage Customers
- Print Invoices
- Send/Receive Messages
- Adjust Price Levels
- Create Invoices
- Capture Signatures and many more! |
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Minimum Requirements
- 400MHz processor
- 64 MB RAM, 64 MB ROM
- High speed wireless Internet connection over WiFi or 3G
- Microsoft ActiveSync 3.5 or later
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